Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using the MailerBot platform, website, or API (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including those who access the Service without an account.

2. Description of Service

MailerBot provides a software-as-a-service platform that enables users to create, personalize, and send physical direct mail pieces (letters, postcards, and related materials) via a web dashboard and API. Fulfillment is carried out through third-party print and mail partners. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Account Registration

To access most features of the Service, you must create an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at contact@mailerbot.com of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited bulk mail (spam) or harassing communications.
  • Violate any applicable law or regulation, including CAN-SPAM, GDPR, or postal regulations.
  • Transmit false, misleading, or deceptive content.
  • Infringe upon the intellectual property rights of others.
  • Attempt to gain unauthorized access to the Service or its underlying infrastructure.
  • Use the Service to send materials that are obscene, defamatory, or otherwise objectionable.
  • Resell or sublicense access to the Service without our prior written consent.

We reserve the right to suspend or terminate accounts that violate this policy without prior notice.

5. Payments and Billing

All fees are charged per mail piece sent, plus applicable postage, as described on our pricing page. Fees are billed at the time orders are placed. All payments are processed by Stripe. You authorize us to charge your payment method for all fees incurred. All fees are non-refundable except as expressly stated in Section 6. We reserve the right to change pricing with 30 days' notice.

6. Refunds and Cancellations

Due to the physical nature of the Service, orders cannot be cancelled once they have entered the printing or fulfillment queue. If a mail piece is undeliverable due to our error or a defect in production, we will reprint and reship at no charge or issue a credit at our discretion. Disputes must be reported within 30 days of the order date.

7. Intellectual Property

You retain ownership of all content you upload or submit through the Service. By submitting content, you grant MailerBot a limited, non-exclusive license to process and reproduce that content solely for the purpose of fulfilling your orders. MailerBot retains all rights to the platform, software, branding, and documentation. You may not copy, modify, or distribute any part of the Service without our express written permission.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that any personal data you submit (including recipient addresses) is collected and transferred in compliance with applicable privacy laws.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DELIVERY TIMELINES ARE ESTIMATES AND WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY POSTAL CARRIERS OR OTHER THIRD PARTIES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAILERBOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

11. Indemnification

You agree to indemnify and hold harmless MailerBot and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Termination

Either party may terminate your account at any time. We may terminate or suspend your access immediately, without prior notice, for conduct we determine violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service ceases immediately. Sections 7, 9, 10, and 11 survive termination.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any disputes arising out of these Terms.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised date. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

15. Contact

Questions about these Terms? Contact us at contact@mailerbot.com.