Privacy Policy

Last updated: March 1, 2026

1. Introduction

MailerBot ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and API (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, email address, password, and billing details when you register.
  • Mailing data: recipient names, addresses, and any personalization fields you upload or submit via API.
  • Payment information: credit card and billing details processed by our payment processor, Stripe. We do not store full card numbers.
  • Usage data: log files, IP addresses, browser type, pages visited, API calls made, and timestamps.
  • Communications: any messages you send to our support team.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process transactions and send related information, including order confirmations and invoices.
  • Fulfill physical mail orders through our printing and mailing partners.
  • Send administrative information, such as changes to our terms or policies.
  • Respond to support requests and troubleshoot issues.
  • Monitor and analyze usage patterns to improve the Service.
  • Detect, prevent, and address fraud and abuse.
  • Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers: third parties that perform services on our behalf, such as payment processing (Stripe), cloud hosting (AWS), and print/mail fulfillment partners. These parties are contractually obligated to use your data only to perform services for us.
  • Legal requirements: when we believe disclosure is required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
  • With your consent: for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at contact@mailerbot.com. Note that we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and financial recordkeeping.

6. Security

We implement industry-standard security measures, including AES-256 encryption of sensitive data at rest, TLS encryption in transit, and multi-factor authentication options. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Service usage. You may configure your browser to refuse cookies, but doing so may limit some functionality of the Service.

8. Your Rights

Depending on your location, you may have rights under applicable privacy laws (including GDPR and CCPA) to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Opt out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, contact us at contact@mailerbot.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at contact@mailerbot.com.